{"id":7638,"date":"2025-04-22T08:43:10","date_gmt":"2025-04-22T06:43:10","guid":{"rendered":"https:\/\/damicoline.com\/refund-and-returns-policy\/"},"modified":"2026-04-30T17:03:18","modified_gmt":"2026-04-30T15:03:18","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/damicoline.com\/en\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7638\" class=\"elementor elementor-7638 elementor-3553\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f652e24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f652e24\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eddfb85\" data-id=\"eddfb85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ef4c3c elementor-widget elementor-widget-text-editor\" data-id=\"8ef4c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Return and Refund Policy<\/h1>\n\n<p><strong>Last updated: 30 April 2026<\/strong><\/p>\n\n<p>\n  This Return and Refund Policy governs the return procedures for products purchased\n  on <strong>damicoline.com<\/strong>, the e-commerce website of\n  <strong>D\u2019AMICO LINE S.R.L.<\/strong>, with registered office at\n  <strong>Via Esterna Real Celsi 2, 90046 Monreale (PA), Italy<\/strong>.\n<\/p>\n\n<p>\n  For any request regarding returns, refunds, defective products or after-sales\n  assistance, you may contact us using the following details:\n<\/p>\n\n<p>\n  Email: <strong><a href=\"mailto:i&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;\">&#105;&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;<\/a><\/strong><br>\n  Phone: <strong><a href=\"tel:&#43;&#51;&#57;&#48;&#57;&#49;&#53;&#53;&#53;&#56;&#48;&#55;&#56;\">&#43;&#51;&#57;&#32;&#48;&#57;&#49;&#32;&#53;&#53;&#53;&#32;&#56;&#48;&#55;&#56;<\/a><\/strong>\n<\/p>\n\n<h2>1. Right of withdrawal<\/h2>\n\n<p>\n  The consumer customer has the right to withdraw from the purchase contract within\n  <strong>30 days<\/strong> from receipt of the goods, without having to provide any reason.\n<\/p>\n\n<p>\n  To exercise the right of withdrawal, the customer must send a written communication\n  to the following email address:\n<\/p>\n\n<p>\n  <strong><a href=\"mailto:i&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;\">&#105;&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;<\/a><\/strong>\n<\/p>\n\n<p>\n  The communication must include:\n<\/p>\n\n<ul>\n  <li>order number;<\/li>\n  <li>customer\u2019s name and surname;<\/li>\n  <li>product or products the customer wishes to return;<\/li>\n  <li>reason for the return, if the customer wishes to provide it;<\/li>\n  <li>any photographs, if the product arrived damaged, incorrect or non-compliant.<\/li>\n<\/ul>\n\n<p>\n  After receiving the request, <strong>D\u2019AMICO LINE S.R.L.<\/strong> will provide the\n  customer with the instructions needed to proceed correctly with the return.\n<\/p>\n\n<h2>2. Return conditions<\/h2>\n\n<p>\n  The product must be returned without undue delay and, in any case, within\n  <strong>14 days<\/strong> from the date on which the customer communicated their\n  intention to withdraw.\n<\/p>\n\n<p>\n  To be accepted as a standard return, the product must be:\n<\/p>\n\n<ul>\n  <li>intact;<\/li>\n  <li>unused;<\/li>\n  <li>not installed on the vehicle;<\/li>\n  <li>not damaged by the customer;<\/li>\n  <li>complete with all parts, accessories and components received;<\/li>\n  <li>returned, where possible, in its original packaging or in suitable packaging.<\/li>\n<\/ul>\n\n<p>\n  The customer is responsible for properly preparing the return package. The product\n  must be safely packed in order to avoid damage during transport.\n<\/p>\n\n<p>\n  In the event of a returned product that is damaged, incomplete, installed, used or\n  no longer resalable for reasons not attributable to <strong>D\u2019AMICO LINE S.R.L.<\/strong>,\n  the refund may be reduced or refused, in accordance with the applicable legislation.\n<\/p>\n\n<h2>3. Return shipping costs<\/h2>\n\n<p>\n  Return shipping costs are borne by the customer, unless otherwise agreed in writing\n  or in the case of an incorrect, defective or non-compliant product due to a cause\n  attributable to <strong>D\u2019AMICO LINE S.R.L.<\/strong>.\n<\/p>\n\n<p>\n  The customer may choose their preferred courier for the return shipment. A tracked\n  shipping service is recommended, so that delivery of the return can be proven.\n<\/p>\n\n<p>\n  Until the product is delivered to the return address, transport responsibility remains\n  with the customer, unless collection has been arranged directly by\n  <strong>D\u2019AMICO LINE S.R.L.<\/strong>.\n<\/p>\n\n<h2>4. Return address<\/h2>\n\n<p>\n  Products authorised for return must be shipped to the following address:\n<\/p>\n\n<p>\n  <strong>D\u2019AMICO LINE S.R.L.<\/strong><br>\n  Via Esterna Real Celsi 2<br>\n  90046 Monreale (PA)<br>\n  Italy\n<\/p>\n\n<p>\n  Before shipping the product, the customer must contact customer service at\n  <strong><a href=\"mailto:i&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;\">&#105;&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;<\/a><\/strong>,\n  indicating the order number and waiting for the return instructions.\n<\/p>\n\n<h2>5. Refund<\/h2>\n\n<p>\n  Once the returned product has been received, <strong>D\u2019AMICO LINE S.R.L.<\/strong>\n  will check the condition of the goods.\n<\/p>\n\n<p>\n  If the return complies with the conditions set out in this Return and Refund Policy,\n  the refund will be issued without undue delay and, where possible, within\n  <strong>5 working days<\/strong> from receipt and inspection of the product.\n<\/p>\n\n<p>\n  The refund will be made using the same payment method used by the customer for the\n  purchase, unless otherwise agreed between the parties.\n<\/p>\n\n<p>\n  The refund includes the amount paid for the returned product and, where required by\n  the applicable legislation, any standard delivery costs paid at the time of purchase.\n<\/p>\n\n<p>\n  Any additional costs resulting from the customer\u2019s choice of a delivery method other\n  than, or more expensive than, the standard delivery offered will not be refunded.\n<\/p>\n\n<p>\n  <strong>D\u2019AMICO LINE S.R.L.<\/strong> may withhold the refund until the returned product\n  has been received or until the customer has provided proof that the return shipment\n  has been made.\n<\/p>\n\n<h2>6. Damaged, incorrect or non-compliant products<\/h2>\n\n<p>\n  If the customer receives a damaged, incorrect or non-compliant product compared to\n  what was ordered, they must promptly contact customer service at:\n<\/p>\n\n<p>\n  <strong><a href=\"mailto:i&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;\">&#105;&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;<\/a><\/strong>\n<\/p>\n\n<p>\n  The report must include:\n<\/p>\n\n<ul>\n  <li>order number;<\/li>\n  <li>description of the issue found;<\/li>\n  <li>photographs of the product received;<\/li>\n  <li>photographs of the packaging, if the parcel arrived damaged.<\/li>\n<\/ul>\n\n<p>\n  After verifying the report, <strong>D\u2019AMICO LINE S.R.L.<\/strong> may propose, depending\n  on the specific case:\n<\/p>\n\n<ul>\n  <li>replacement of the product;<\/li>\n  <li>shipment of the correct product;<\/li>\n  <li>full or partial refund;<\/li>\n  <li>another solution agreed with the customer.<\/li>\n<\/ul>\n\n<p>\n  In the event of an error attributable to <strong>D\u2019AMICO LINE S.R.L.<\/strong> or of an\n  actually non-compliant product, return shipping costs may be handled directly by the\n  seller or refunded to the customer according to the agreed methods.\n<\/p>\n\n<h2>7. Products not accepted as standard returns<\/h2>\n\n<p>\n  Without prejudice to the mandatory rights granted to consumers by the applicable\n  legislation, the following products cannot be accepted as standard returns:\n<\/p>\n\n<ul>\n  <li>products already fitted or installed on the vehicle;<\/li>\n  <li>products used beyond what is necessary to check their nature, characteristics and compatibility;<\/li>\n  <li>products damaged, tampered with or altered by the customer;<\/li>\n  <li>products incomplete of parts, accessories or components received;<\/li>\n  <li>products returned with insufficient packaging and damaged during return transport;<\/li>\n  <li>products made, modified or ordered specifically at the customer\u2019s request, where applicable.<\/li>\n<\/ul>\n\n<p>\n  The use of a discount code or promotion does not, in itself, exclude the consumer\n  customer\u2019s right of withdrawal. In the event of a refund, the amount returned will\n  be calculated on the price actually paid by the customer.\n<\/p>\n\n<h2>8. Professional customers and VAT purchases<\/h2>\n\n<p>\n  The right of withdrawal provided for consumers does not apply, unless otherwise\n  decided by <strong>D\u2019AMICO LINE S.R.L.<\/strong>, to purchases made by professional\n  customers, companies, resellers, workshops or VAT-registered subjects, when the\n  purchase is related to their professional or commercial activity.\n<\/p>\n\n<p>\n  Any return requests from professional customers will be evaluated on a case-by-case\n  basis and must be authorised in advance in writing by <strong>D\u2019AMICO LINE S.R.L.<\/strong>.\n<\/p>\n\n<h2>9. Assistance<\/h2>\n\n<p>\n  For any information or assistance regarding returns, refunds, replacements or\n  non-compliant products, you may contact <strong>D\u2019AMICO LINE S.R.L.<\/strong> using\n  the following details:\n<\/p>\n\n<p>\n  Email: <strong><a href=\"mailto:i&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;\">&#105;&#110;&#102;&#111;&#64;&#100;&#97;&#109;&#105;&#99;&#111;&#108;&#105;&#110;&#101;&#46;&#105;&#116;<\/a><\/strong><br>\n  Phone: <strong><a href=\"tel:&#43;&#51;&#57;&#48;&#57;&#49;&#53;&#53;&#53;&#56;&#48;&#55;&#56;\">&#43;&#51;&#57;&#32;&#48;&#57;&#49;&#32;&#53;&#53;&#53;&#32;&#56;&#48;&#55;&#56;<\/a><\/strong>\n<\/p>\n\n<p>\n  The customer is always invited to indicate the order number, in order to allow a\n  faster and more accurate handling of the request.\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Last updated: 30 April 2026 This Return and Refund Policy governs the return procedures for products purchased on damicoline.com, the e-commerce website of D\u2019AMICO LINE S.R.L., with registered office at Via Esterna Real Celsi 2, 90046 Monreale (PA), Italy. For any request regarding returns, refunds, defective products or after-sales assistance, you<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/damicoline.com\/en\/refund-and-returns-policy\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7638","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/damicoline.com\/en\/wp-json\/wp\/v2\/pages\/7638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/damicoline.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/damicoline.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/damicoline.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/damicoline.com\/en\/wp-json\/wp\/v2\/comments?post=7638"}],"version-history":[{"count":0,"href":"https:\/\/damicoline.com\/en\/wp-json\/wp\/v2\/pages\/7638\/revisions"}],"wp:attachment":[{"href":"https:\/\/damicoline.com\/en\/wp-json\/wp\/v2\/media?parent=7638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}